you should go see what he is doing ,i run a shop and its mostly labor oriented in nature and there is no time the custom is not welcome to come ask ?s and see whats going on with their work thats called public relations and it shows you have nothing to hide and welcome the interest of the customer ,and when your customer is comfortable and happy, he /she will spend more freely and gain trust very quickly with you and your work ,its when they wont show you and dont want you there that you should worry, the old tale of the insurance regulations bullsh1t is just that old ,if you are talking and looking he isnt working so there should be no way to have any issues or injuries, right ? treat people as you want to be treated ,then treat people as they treat you! respect, a two way street dont ask for it if you dont give it! cya btk572