The Yamaha Road Star Warrior Forum

Welcome aboard Bill

I'm assuming this is a move to improve service but I don't know how you could do that, The service has always been better than most. Congrats Bill.

Welcome Bill,

This is a good timing, I need to order some parts for my bike.
Thanks for the new discount.

Scott, are you leaving?

No. They couldn't run me off if they had too.

Overall I think we are pretty good BUT there is always room for improvement. I am really wanting to beef up the staff a little more, try to open up some other areas, add some phone lines for support, offer better email support, & we are actually looking at live chat with a parts person right there on the site. That's a lot of talk but I am trying my best to put into action.

 Scott

I just attempted to do take advantage of this offer, and it did not do the discount or give free shipping? Just wanted to let you know I will be waiting to do my order till the bugs are worked out. Thank you.

Try it now....Thanks!!

Thanks, worked that time perfect timing for this just as I needed some parts.

It's always great to see a company strive for that next level of service these days when so many are letting themselves slide into utter sh(t for service.  Thank you for the extra discount and shipping Scott and welcome Bill. 

Lets just say i will wait on the remaining fender stays form my order next week... After that i will resume contacting you to get my (already payed for) order straight!

If this re-structuring is @ the base of the slow/non response on questions and delivery, i will assume and classify my order to be an exception of poor communication/service.

Thanks Scott. I posted up a link to your site on another rider forum I'm on. They ride mostly Yamaha baggers but nowhere near as many members as here. I did not mention the BILL discount but many were very happy with the already discounted prices.

Thank you for always trying harder.

Robert

Ok guys - a quick update. Live chat on the website is on the way, should be a couple more weeks (maybe a little sooner). We did add another incoming phone line. Bill is doing a great job right off the bat ever with trying to figure out our operating system & where he came from shipped like 3 packages a week so for him our internet business was mind blowing. I haven't hired anyone new for parts yet but Phillip is still on the counter & we've got some good names in the hat for those positions. We're trying to push forward in this challenging economy!

 Scott

rolltideroll:

Overall I think we are pretty good BUT there is always room for improvement. I am really wanting to beef up the staff a little more, try to open up some other areas, add some phone lines for support, offer better email support, & we are actually looking at live chat with a parts person right there on the site. That's a lot of talk but I am trying my best to put into action.

 Scott

Live chat is up & going. We still have to refine it a little but we are playing with it now. Right now if you go on there you may have an accessory question & get a salesperson. We are working on getting that split that up.

 By the way, the coupon code BILL runs through the end of this month (Oct 31).