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Problems with a dealer

Last post 09-19-2009 4:05 AM by Marco Polo. 7 replies.
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  • 09-18-2009 1:08 PM

    • Dacquri21
    • Not Ranked
    • Joined on 04-28-2009
    • Cromwell, CT
    • Posts 9

    Problems with a dealer

    I have more of a question than a staight up gripe with the dealer as of yet.  I recently had a Samson Cannon exhaust pipe completly break at the first bend off of the front pipe.  The pipe is warrantied for 1 year, and I bought the bike new with the pipe added on in March of 2009, so warranty should be fine.  I looked into Samson, but they told me the direct purchaser which was the dealer would have to return the pipe for the warranty.  Fine, Fine..  I took the Samson's off, and went to put the stock back on the bike so I could still ride while dealing with this exhaust issue..  Well exhaust won't fit back on the bike correctly, the front bolts off the block are bent.  The plate from the Samson that connected to the block, is bent.  Issue being the dealer cranked the bolt and plate, and now I can't fit the stock exhaust back on, and now the issue as to way the pipe broke how it did so soon..  This is the second run in with the dealers work since I bought the bike in March.  The first being that the dealer didn't torque the bars down enough, and while parking the bike after a ride the bars came off the triple trees.. 

     

    Question being, I spoke with the dealer before and asked about the extended warranty that I bought on the bike.  Dealer told me that the warranty is void once any modification from stock is done, i.e. pipes..etc.. They stated though that since they did the work, they back it and the warranty is still good.  Being that i've had two major F-ups on the bike from the dealer I don't trust them one bit with my bike.. I have a great custom guy that is willing to help me with cost on some mods... How's my warranty going to hold up?? Anyone know??

     

    Thanks..

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  • 09-18-2009 1:35 PM In reply to

    Re: Problems with a dealer

     Seems to me if it's specifically stated in writing that any mod YOU do to bike could void the extended warranty then that would probably be the case...at least from the dealers point of view. Having said that, after reading about the two screw up's the dealer did, I wouldn't let him touch my bike  again.

  • 09-18-2009 1:36 PM In reply to

    Re: Problems with a dealer

    Well of course if you have mods done at another location your dealer isn't going to honor the warranty if it becomes needed if they can get out of it.  There is a law that passed though that states that if the work is unrelated to the warranty problem that you're having then they CAN'T deny the claim and must honor the warranty.  Too many companies of all types weren't standing by their warranties and making ridiculous claims such as "you put aftermarket mirrors on so we're not going to fix your leaking fuel tank." and similar crap. 

     My concern with your situation is that you said you bought an extended warranty but your dealer is obviously worthless and like many will end up causing more troubles then they'll ever fix.  Is your warranty from the manufacturer or a dealer specified aftermarket warranty?  I make sure any time I buy an extended warranty that it states I can take the vehicle to any dealer just for this reason.

  • 09-18-2009 1:40 PM In reply to

    • Gilly
    • Not Ranked
    • Joined on 08-10-2007
    • elberta AL USA
    • Posts 363
    • GoldSupporter

    Re: Problems with a dealer

     Your dealer is full of it. Nothing voids your warranty.If you mod the bike in some way and it causes a problem.Your warranty want cover that.But it does not void your warranty.

  • 09-18-2009 2:17 PM In reply to

    Re: Problems with a dealer

    This pops up a couple times a year.

    It seems to me, in this specific case and from what you posted, you should let the installing dealer fix it.  They can't pay someone else to fix it, and the YES Warranty will not cover it since this is not a factory caused problem.  This kind of problem typically has not had any affect on the one-year Yamaha warranty, or the YES extended warranty.  If the dealer sold the bike with the exhaust installed, its their deal unless it was a used bike sold as-is but that doesn't sound like the case here.  If you bought the bike, and had the dealer install the exhaust as a separate purchase (even if it was on the same day you bought the bike) then the dealer's warranty would still cover it.

    The dealer employee is simply misinformed about warranty.  Federal law supports aftermarket parts, and the concept that only oem factory parts, or only dealer-installed parts, are covered by vehicle warranty was made illegal years ago.  You can swap to any aftermarket parts you want, and install them yourself if you want, and the factory 1-year warranty and the YES warranty will cover the bike as long as the parts are correct for the application, and the work is done properly, and the bike continues operating inside normal parameters.  So if an exhaust swap changes the air:fuel ratio then any damage caused by the A:F being off is not covered by warranty.  Therefore you would need to correct the A:F to match your new exhaust, such as with a tuned PC3 (etc).

    Look at it this way.  Let them fix the bent studs etc on the jug, and you again have their warranty on their most recent work. 

    BTW if it were me I'd lobby them to supply and install a new set of Cannons.  They will resist but Samson won't warranty a bad install, and why go back to the trash can if you don't have to?  

    Dacquri21:

    I have more of a question than a staight up gripe with the dealer as of yet.  I recently had a Samson Cannon exhaust pipe completly break at the first bend off of the front pipe.  The pipe is warrantied for 1 year, and I bought the bike new with the pipe added on in March of 2009, so warranty should be fine.  I looked into Samson, but they told me the direct purchaser which was the dealer would have to return the pipe for the warranty.  Fine, Fine..  I took the Samson's off, and went to put the stock back on the bike so I could still ride while dealing with this exhaust issue..  Well exhaust won't fit back on the bike correctly, the front bolts off the block are bent.  The plate from the Samson that connected to the block, is bent.  Issue being the dealer cranked the bolt and plate, and now I can't fit the stock exhaust back on, and now the issue as to way the pipe broke how it did so soon..  This is the second run in with the dealers work since I bought the bike in March.  The first being that the dealer didn't torque the bars down enough, and while parking the bike after a ride the bars came off the triple trees.. 

    Question being, I spoke with the dealer before and asked about the extended warranty that I bought on the bike.  Dealer told me that the warranty is void once any modification from stock is done, i.e. pipes..etc.. They stated though that since they did the work, they back it and the warranty is still good.  Being that i've had two major F-ups on the bike from the dealer I don't trust them one bit with my bike.. I have a great custom guy that is willing to help me with cost on some mods... How's my warranty going to hold up?? Anyone know??

     

    Thanks..

  • 09-19-2009 12:35 AM In reply to

    • Dacquri21
    • Not Ranked
    • Joined on 04-28-2009
    • Cromwell, CT
    • Posts 9

    Re: Problems with a dealer

     Well, Thank you all for your responses about the warranty issue I was having.. As the great news kept coming in today, the dealer later in the day informed me that my pipes were not Samson and were Hard Krome... Hard Krome only having a 90 day warranty, i'm out of luck on them for the warranty fix... Looks like unless i'm able to completely put the problem happening on the dealers lackluster install, i'm in the market for new pipes.. I think i'm in need of better research next time around.. FYI in the mist of all this I found an awsome "everything" cycle guy in Berlin, CT.. Hellboy Customs.. guy has been amazing.. went to his shop to bs with him and ask him about what type of work he does, next thing I know he's at my place picking my bike up, taking to his place to fix and install my stock exhaust so I can be on the road by noon saturday.. great guy..

     

    Thanks again everyone

  • 09-19-2009 1:39 AM In reply to

    • OldMan
    • Top 10 Contributor
    • Joined on 05-07-2003
    • Wasilla AK USA
    • Posts 8,694
    • GoldSupporter

    Re: Problems with a dealer

    Dacquri21:
    next thing I know he's at my place picking my bike up, taking to his place to fix and install my stock exhaust so I can be on the road by noon saturday.. great guy..

    That's great, congrats on finding him!

     

    jc - Oldman Infidel
    Wasilla, Alaska Agent Orange Test Subject B931474
    Opinions expressed are my own.
    (UNLESS offensive or stupid, in which case
    they have been posted by a clever imposter.)
  • 09-19-2009 4:05 AM In reply to

    Re: Problems with a dealer

    You know who else will be glad to come pick your bike up and take care of all your mods and customizing?  Ben at Insight Customs!  Ok ok, I'll let that sleeping dog lie.  I just couldn't resist.  Stick out tongue

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