The Yamaha Road Star Warrior Forum

I hope overall we offer good service. We sure try hard. Sometimes we make mistakes, sometimes my guys can get a little over-run (especially when we have spurts of orders, certainly backorders are aggravating, parts that are supposed to be in stock & are not gripes me to death, parts that are cross shipped from all the way across the country are tougher to keep track of because part of the order come in & part of the order could take 3/4 more days which usually carries us through a weekend....bla bla bla.

I am not making excuses. Usually my guys do a great job. My parts dept consist of 3 guys. Jason (who handles most of the emails, sends tracking numbers, & does some shipping), Phillip (who bills the orders, enters them into our system, etc.), & Derrick the shipping clerk (who does nothing but ship orders). These guys have been with us a while now & like I said everything normally runs smooth. We try to run as slim as we can so that we can keep offering the discounts while trying our best to have great customer service. Like I said - my guy usually do a great job.

fahzybeer - I am sorry you had problems. You know I already told you this over the phone but I am saying it again. I also know you told me you were going to post this, write Yamaha customer service a letter, & write my boss a letter. Lots of work you are doing over a $14 part that I gave you credit on.

Hey guys - Is this a bad time to remind y'all that we are having a sale through the end of the month??

Coupon code SUMMER2008 gets you an extra 8% off & FREE SHIPPING on MotorSportsSuperStore.com thru May 31!!!!!!!! After that as always use RSW6 for an extra 6% off the discounted prices.

 Thanks for the extra $$$ in our pockets Scott. Also talked with Brian today over a clutch issue and he was a great help. Keep it up.

Still the only U.S. company to receive my order, Box it, Ship it and arrive at my door in Australia in 10 Days!

 I've only ever had hold-ups on back ordered items.

Scott, you guys are doing a great job, you're in a very tough business. In your type of business if you keep 90% of your customers happy you're doing a great job.

In the perfect world the only way you can keep all customers happy is to stock every single parts there is, but its basically impossible, unless you just wanna have money tied up. (not a wise choice)  

I take some of these post with a grain of salt................ 

Glad you reminded me; I ordered a helmet for my wife and a pair of gloves for me over a month ago from them, and haven't seen either one yet!  When one item is back-orderded, apparently nothing is shipped.